Thank you for shopping with Wellness Haven Direct. Customer satisfaction is important to us, and we strive to provide high-quality health and wellness products. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order with Wellness Haven Direct, you agree to the terms outlined in this policy.

Returns Eligibility

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

Be unused and in its original condition.

Be returned in its original packaging with all labels, accessories, manuals, and documentation included.

Not be damaged due to misuse, negligence, or improper handling.

Be accompanied by proof of purchase or your order number.

Products that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once delivered unless they arrive damaged or defective.

These include, but are not limited to:

Opened or used health and wellness products.

Dietary supplements with broken or removed safety seals.

Personal care or hygiene products that have been opened.

Customized or personalized products.

Gift cards or promotional vouchers.

Clearance or final sale items marked as non-returnable.

Products that have expired due to customer delay in accepting delivery.

We reserve the right to refuse returns that do not comply with this policy.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 7 days of delivery.

To help us resolve your claim quickly, please provide:

Your order number.

A description of the issue.

Clear photographs of the product.

Photographs of the shipping package and label.

Any additional information requested by our customer support team.

After reviewing your claim, we may offer one of the following remedies:

Replacement product.

Exchange for the correct item.

Store credit.

Full or partial refund, depending on the circumstances.

How to Request a Return

To initiate a return, please contact our customer support team before sending any items back.

Please include:

Full name.

Order number.

Email address used for the order.

Product(s) you wish to return.

Reason for the return.

Supporting photographs, if applicable.

Contact Email:
info@wellnesshavendirect.com

Our team will review your request and provide return instructions if your return is approved.

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

Return Shipping

Unless the return is due to our error, customers are responsible for the cost of return shipping.

Customers are encouraged to use a trackable shipping service and retain proof of shipment until the return has been processed.

Wellness Haven Direct is not responsible for returned packages that are lost or damaged while in transit to our facility.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed using the original payment method whenever possible.

Please allow 5 to 10 business days after approval for the refund to be processed. Depending on your financial institution, additional processing time may apply before the funds appear in your account.

Shipping charges, customs duties, taxes, gift wrapping fees, and other service charges are generally non-refundable unless the return results from our error or a defective product.

Exchanges

If you wish to exchange a product for another item, please contact our customer support team.

Exchanges are subject to product availability and approval.

If the requested replacement product is unavailable, we may offer an alternative product or issue a refund where appropriate.

Order Cancellations

Orders may be cancelled only before they have entered the processing or shipping stage.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

If your order has already been dispatched, you may request a return after delivery, subject to the conditions outlined in this policy.

Refused Deliveries and Unclaimed Packages

If an order is refused by the customer, returned due to an incorrect address, remains unclaimed, or is returned because customs duties or import taxes were not paid, the customer may be responsible for:

Original shipping charges.

Return shipping costs.

Customs fees.

Carrier handling charges.

Restocking fees, where applicable.

Any eligible refund will be issued after these costs have been deducted.

International Orders

Customers placing orders outside the United States are responsible for complying with the import laws and regulations of their destination country.

Any customs duties, VAT, GST, brokerage fees, or other import charges imposed by local authorities are the responsibility of the customer.

Refunds will not be provided for delays caused by customs inspections or for shipments refused because import fees were not paid.

Promotional Items and Gifts

Products received as part of a promotional offer, bundle, or free gift may need to be returned along with the qualifying purchase if a refund is requested.

Failure to return promotional items may result in their retail value being deducted from the refund amount.

Fraud Prevention

To protect our customers and business, Wellness Haven Direct reserves the right to refuse returns, exchanges, or refunds where fraudulent activity, abuse of the return policy, or suspicious purchasing behavior is suspected.

Limitation of Liability

Our liability for any approved refund shall not exceed the original purchase price paid for the applicable product.

Wellness Haven Direct shall not be responsible for indirect, incidental, special, or consequential damages arising from the use of our products, except where prohibited by applicable law.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon posting the updated policy on our website. Continued use of our website following such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Return & Refund Policy or require assistance with a return, exchange, or refund request, please contact us:

Wellness Haven Direct
United States

Email: info@wellnesshavendirect.com

Our customer support team is committed to resolving your concerns promptly and providing the best possible shopping experience.