Welcome to Wellness Haven Direct. We are committed to delivering your health and wellness products safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with Wellness Haven Direct, you agree to the terms outlined below.

Order Processing

All orders are subject to product availability and order verification. Once your order has been received, our team will begin processing it as quickly as possible.

Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays. During periods of high demand, promotional events, or holidays, processing times may be slightly longer.

If additional information is required to complete your order, we will contact you using the email address or telephone number provided at the time of purchase.

Worldwide Shipping

Wellness Haven Direct proudly ships to customers worldwide.

We work with reliable domestic and international shipping partners to deliver our products to most countries and regions. However, certain products may be restricted from shipping to specific destinations due to local regulations, customs requirements, or carrier limitations.

If we are unable to ship your order to your location, we will notify you promptly and discuss alternative options or issue a refund, where applicable.

Customers are responsible for ensuring that the products ordered comply with the import regulations of their destination country.

Shipping Methods

To ensure safe and reliable delivery, we partner with reputable courier and logistics providers.

Depending on your destination and selected shipping option, available services may include:

Standard Shipping

Express Shipping

Priority Shipping (where available)

Shipping methods and delivery options may vary based on destination, product type, and carrier availability.

Shipping Charges

Shipping charges are calculated based on several factors, including:

Delivery destination

Package weight

Package dimensions

Shipping method selected

Number of products ordered

The applicable shipping charges will be calculated and communicated before your order is finalized.

From time to time, Wellness Haven Direct may offer promotional free shipping on qualifying orders. Such offers are subject to specific terms and may be modified or withdrawn without prior notice.

Estimated Delivery Times

Delivery times begin once your order has been processed and shipped.

Estimated delivery times are as follows:

Please note that these delivery times are estimates only and are not guaranteed.

Delivery may be delayed due to customs inspections, severe weather, transportation disruptions, public holidays, carrier delays, or other circumstances beyond our reasonable control.

Order Confirmation & Shipment Notifications

After placing an order, you will receive an order confirmation email acknowledging receipt of your purchase.

Once your order has been shipped, we may send a shipment confirmation email containing available shipping details and tracking information, where provided by the carrier.

Customers are encouraged to monitor shipment progress using the provided tracking information.

Customs, Duties & Import Taxes

International shipments may be subject to customs inspections and import regulations.

Customers are solely responsible for any:

Customs duties

Import taxes

Value Added Tax (VAT)

Goods and Services Tax (GST)

Brokerage fees

Government-imposed import charges

These charges are determined by the destination country's customs authorities and are not included in the product price or shipping charges unless explicitly stated.

Wellness Haven Direct has no control over these fees and cannot estimate their amount. Customers should contact their local customs office for information regarding potential import charges before placing an order.

Failure to pay applicable customs charges may result in delays, returned shipments, or abandoned packages. Wellness Haven Direct is not responsible for such circumstances.

Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information when placing an order.

Wellness Haven Direct is not responsible for delays or delivery issues resulting from:

Incorrect shipping addresses

Incomplete address information

Refused deliveries

Failed delivery attempts

Unclaimed packages

Carrier delays

Customs clearance delays

Natural disasters

Government actions

Events beyond our reasonable control

Additional shipping fees may apply if an order must be reshipped due to incorrect customer-provided information.

Lost, Delayed or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

Your order number

A description of the issue

Photographs of the damaged product (if applicable)

Photographs of the shipping package (if applicable)

We will work with the shipping carrier to investigate the matter and determine an appropriate resolution whenever possible.

Partial Shipments

In certain situations, products within the same order may be shipped separately due to inventory availability, warehouse logistics, or shipping efficiency.

Customers will not be charged additional shipping fees for partial shipments unless otherwise specified during checkout.

Shipping Restrictions

Some products may be unavailable for shipment to certain countries due to:

Import regulations

Export restrictions

Carrier limitations

Product-specific legal requirements

If shipping restrictions apply to your order, our customer service team will contact you promptly.

Address Changes

If you need to update your shipping address after placing an order, please contact us immediately.

Address changes can only be accommodated if the order has not yet entered the shipping process.

Once an order has been dispatched, we may be unable to modify the delivery address.

Undeliverable Packages

Packages returned to Wellness Haven Direct because of:

Incorrect addresses

Refused deliveries

Multiple unsuccessful delivery attempts

Failure to pay customs duties or import fees

Unclaimed shipments

may be subject to additional shipping charges before reshipment.

If a returned package cannot be reshipped, any applicable refund will be issued in accordance with our Return & Refund Policy, less any shipping, handling, customs, or carrier charges incurred.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has entered our fulfillment process or has been dispatched, cancellation requests may no longer be accepted.

For information regarding eligible returns after delivery, please refer to our Return & Refund Policy.

Force Majeure

Wellness Haven Direct shall not be liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions

Natural disasters

Public health emergencies

Labor disputes

Transportation interruptions

Customs delays

Government restrictions

Carrier service disruptions

Acts of war or civil unrest

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please contact us:

Wellness Haven Direct
United States

Email: info@wellnesshavendirect.com

Our customer support team will be happy to assist you with any shipping-related questions or concerns.